Terms of Service

Subscription and fees

Plans are month to month at the price published on our pricing page. Subscription fees are billed monthly in advance.

A one-time setup and activation fee of $2,500 applies to new clubs. It covers configuring your club in CCS29 — membership types, dues rate card, staff accounts, and importing your member records. We do that work for you. The fee is invoiced separately from your subscription and is payable before go-live. We discount or waive it from time to time; any discount or waiver applies only where we have confirmed it in writing to your club.

There is no separate implementation fee and no long-term contract.

Term and cancellation

Either party may cancel with one month’s notice. Fees already paid for the current month are not refunded. On cancellation we will return or delete your club’s data at your request.

Your data

Your club owns its data. We process it to provide the service and for no other purpose. We do not sell it, we do not share it with other clubs, and we do not use it to train models.

Your responsibilities

You are responsible for the accuracy of what your staff enter, for keeping staff credentials secure, and for telling us promptly when a staff member should lose access. You are responsible for your club’s own legal and tax obligations, including anything you bill your members.

Acceptable use

Do not attempt to breach or test the security of the service, resell or sublicense access, or store data unrelated to operating your club.

Accounting integrations

If you connect QuickBooks, CCS29 reads your chart of accounts so you can map club activity to your accounts, and writes one summary journal entry per period at your instruction. You review each entry before it is posted, and you can see exactly which accounts it will touch beforehand.

You remain responsible for your own books. CCS29 is not your accountant, auditor or tax advisor, and an entry posted through CCS29 is your club’s entry.

Payments

Payments are processed by Stripe. CCS29 does not store card or bank account numbers. Where your club collects dues from its members through CCS29, your club is the merchant of record and is responsible for its own refunds, disputes and chargebacks.

Availability and support

We work to keep CCS29 available and we support it in good faith. We do not currently offer a contractual uptime guarantee. We will give reasonable notice of planned maintenance that we expect to interrupt service.

Warranties and liability

Except where the law requires otherwise, CCS29 is provided as is, without warranties. To the fullest extent permitted by law, our total liability for any claim is limited to the fees your club paid us in the twelve months before the claim arose.

Changes

We may update these terms. If a change materially affects your club we will tell you by email before it takes effect. Continuing to use CCS29 after that means you accept the change.

Governing law

These terms are governed by the laws of the State of Michigan, USA.

Contact

hello@ccs29.com
CCS29, Birmingham, Michigan, USA